74 Newly Recruited Plumbers Pledge to Reduce Water Losses and Fight Corruption Following Itorero Training

The commitment was made on 06 November 2026 by 74 newly recruited plumbers during the closing ceremony of the training programme, which aimed to assess their understanding of their new responsibilities, prepare them to effectively fulfil their roles, and instill values and principles that promote positive change and improved water and sanitation service delivery.

During the six-day programme, participants were introduced to Rwanda’s history, cultural values and taboos, professional ethics, the country's vision and their responsibilities in ensuring that all Rwandans have access to clean water, hygiene and sanitation services. The programme was organised by the Ministry of National Unity and Civic Engagement (MINUBUMWE) in partnership with WASAC Utility Ltd from 1 to 6 November 2026. It was the fourth cohort of WASAC Group employees to undergo Itorero training since the initiative began in 2024. Upon completing the training, participants were given the name Indemyabuzima, meaning people who strive to improve the lives and well-being of others.

Following their induction into the ranks of Intore, the newly recruited employees committed themselves to upholding the values they had acquired and applying them in their daily responsibilities to improve service delivery. One of the participants, Gasherebuke Chance, a newly recruited Water Technician, said the professional values acquired during the training would guide him and his colleagues in improving service delivery and contributing to sustainable development.

“We are committed to playing our part in reducing water losses and improving service delivery. As technicians, we must ensure that proper technical designs incorporate durable materials to minimize water losses. In many cases, ageing pipelines, coupled with negligence in preventing leaks and repairing them promptly, have resulted in significant water wastage and increased non-revenue water. Guided by the values of punctuality, professionalism and quality service delivery acquired through this Itorero training, we are committed to reducing losses resulting from such malpractices,” he said.

Officially opening the Itorero training, WASAC Utility Managing Director, MWISENEZA Maxime Marius, urged the newly recruited plumbers to uphold professionalism, dedication, good conduct and integrity as they prepare to take up their duties. He emphasized that these values are essential to improving service delivery and strengthening water and sanitation services.

The Director General of the National Itorero Commission, Dr. Mbarushimana Nelson, commended WASAC Group for initiating the programme in 2024 and its commitment to equipping all employees with Rwandan national values. He noted that, with this fourth cohort, the total number of WASAC Group employees who have undergone Itorero training has reached 1,374. Dr. Mbarushimana also appreciated WASAC Group employees who participated in the previous training cohorts for their contributions to activities promoting hygiene and cleanliness at the Nkumba Civic Education Centre. Among these contributions was the installation of clean water storage tanks to ensure access to safe drinking water for trainees attending programmes at the centre.