IremboGov Simplifies Access to Water Services for Kigali City Residents

This pilot phase aims to evaluate the efficiency of the new service delivery process, gather customer feedback, and identify areas for improvement before the services are rolled out nationwide. During this transition period, residents from districts outside Kigali will continue to submit their requests through the WASAC Group portal, accessible via the WASAC website at www.wasac.rw. The introduction of online applications for key water services marks a significant step toward enhanced service delivery, transparency, and efficiency. This initiative aligns with the Government of Rwanda’s broader digital transformation agenda, which seeks to make public services more accessible, user-friendly, and efficient.

Through the online platform, customers can submit applications remotely, track their progress in real time, and reduce the need for physical visits to WASAC Group offices. The digitization of WASAC Group services, under the “Byikorere” initiative launched by IremboGov, is expected to improve customer experience while strengthening transparency and accountability in service delivery. The new system will also help reduce processing times, minimize paperwork, and enhance monitoring of applications.

Customers in the city of Kigali are encouraged to use the new platform and actively provide feedback during the pilot phase to support system improvements ahead of the nationwide rollout. For assistance or additional information, customers may contact the nearest WASAC Group branch or call the customer service line on 3535. The launch of digital water service applications represents another milestone in WASAC Group’s ongoing efforts to modernize water and sanitation services and enhance customer satisfaction through innovative, technology-driven solutions.